It's no secret I'm a Shoeholic. As I've said before, 1 dress + 14 pairs of shoes = 14 outfits. A month or so ago I spotted these shoes on the White House Black Market site-
Now - WH/BM does deserve a teensy thumbs down for not having integrated inventory so that the style # of the shoe could have been searched, telling me exactly where it was (or wasn't) and saving me significant phone time.
But they get a HUGE thumbs up and standing ovation for having some of the nicest, most helpful, supremely courteous staff of any store. And that's saying a lot.
Every. Single. Employee bent over backwards to help me find these shoes; whether it was simply suggesting the best stores to target or actually taking my number, calling the other stores in their state THEMSELVES, and calling me back. One outlet location in Oregon or Washington called me almost 4 weeks later to say they'd found a pair in my size, just in case I hadn't had any luck yet. The store has style, and not just on the racks.
A funny twist to the story - the first store I found who sent me the shoes actually sent me the wrong shoes. They'd misunderstood what I was looking for and sent me these -